Terms and Conditions
These Terms and Conditions apply to purchases from BT-Miners, operated by BT ECOMMERCE CO., LIMITED. By placing an order, you agree to these terms together with our Return Policy, Refund Policy, Payment & Shipping & Warranty page, and Terms of Service.
1. Orders and payment
Orders are subject to payment confirmation, product availability, fraud screening, export controls, and any additional verification reasonably required by BT-Miners. Product photographs and performance figures are illustrative; the exact model, condition, nameplate specification, and included accessories stated in the confirmed order control.
2. Final sale and cancellation
All sales are final and non-refundable. A customer may request cancellation only before the goods are handed to the carrier. If BT-Miners accepts the cancellation, a 25% cancellation fee will be deducted. Once the order has been dispatched, cancellation is not available.
3. Shipping times
- New in-stock products: normally dispatched within 1–3 business days after cleared payment.
- Used in-stock products: require testing and are normally dispatched within 3–7 business days after cleared payment.
- Transit: delivery is usually 5–7 business days after dispatch, subject to the carrier, customs, destination, and events beyond our reasonable control.
- Future-batch or preorder products: dispatch follows the manufacturer’s actual release schedule. Manufacturer delays may occur, and BT-Miners does not accept liability for losses caused by those delays.
4. Arrival faults, repair and replacement
If a product arrives faulty, damaged, lost, or materially different from the confirmed order, contact BT-Miners promptly with the order number, serial number, photographs or video, and a description of the issue. After verification, the available remedy for an arrival fault is repair or replacement, not a refund, subject to the applicable manufacturer or seller warranty and return instructions.
5. Warranty exclusions
Warranty does not cover misuse, incorrect voltage, unstable power, unauthorized modification or repair, overclocking, liquid or corrosion damage, improper installation, inadequate ventilation, excessive dust, or other damage outside normal covered use. Warranty duration may vary by model, condition, manufacturer, and listing.
6. Customs and compliance
The customer is responsible for destination-country import eligibility, permits, taxes, duties, customs clearance, and local electrical or regulatory compliance unless the confirmed order expressly states otherwise.
7. Mining and profitability
Cryptocurrency prices, network difficulty, rewards, pool performance, electricity rates, regulations, and equipment performance can change. BT-Miners does not guarantee mining income, profitability, return on investment, or the future mineability or value of any cryptocurrency.
8. Contact and controlling policy
If another page contains conflicting cancellation, refund, shipping, or arrival-fault language, the most recently published policy of BT ECOMMERCE CO., LIMITED controls. Contact BT-Miners support before ordering if you need clarification.
